FAQs – PRETTYPARTY

FAQs

ORDERS AND PAYMENTS

What forms of payment does PRETTYPARTY accept?

We accept all major debit and credit cards (Visa, MasterCard, Discover, Amex), PayPal, and Klarna. Sorry, no cash or personal checks. For your security, your billing name and address must be entered exactly as they appear on your credit card statement. An order that does not match these criteria is subject to cancellation. Only one credit card may be used per order.

Klarna

Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.

4 Interest-Free Installments
Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time.

How to shop with Klarna
• Add item(s) to your cart and head to the checkout.
• Select Klarna at the checkout to pay as you like for your purchase.
• Manage your orders and payments in the Klarna app.

The best way to shop.
See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.

Safe and secure.
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

Questions about Klarna?
ICheck out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.

I placed my order online...Now what?

Once an order is placed through our website and the order is processed, an email will be sent to the email address provided on the order confirming your order was received and a tracking number will also be provided for your reference.

I didn't receive a confirmation email, what should I do?

Check to make sure you entered the correct email address when you submitted your order. If not, contact us at support@prettyparty.com to let us know the correct address. If your email address you entered was correct, check your junk mail file. If the email isn’t there, please let us know at support@prettyparty.com.

Can I place my order over the phone?

You can call us at 1-866-389-6629 between the hours of 9:00 AM-6:00 PM PST Monday through Friday to place an order over the phone with one of our representatives.

Is it safe to use a credit card?

Yes. Our compliance covers all six PCI standard categories.

What is PCI?

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. Any company that sells online and accepts payments from Visa, Mastercard, American Express, or Discover, must have software and hosting that is PCI compliant.

Is PRETTYPARTY PCI compliant?

Yes, PRETTYPARTY is certified Level 1 PCI DSS compliant. We take your security very seriously and we have invested significant time and money to certify that our store and payment solutions are secure and PCI compliant.

SHIPPING AND HANDLING

When will my order be shipped?

All orders received will ship no later than three business days after it was ordered (e.g., Monday through Friday with the exception of some holidays).

How are orders shipped?

Standard US delivery is through the United States Postal Service (USPS) First Class Mail. Standard Canada delivery is through USPS First Class International Mail.

How long will it be before I receive my order?

Most US orders sent by standard delivery will be received within 5-10 business days from the day the order is submitted. Most Canada orders sent by standard delivery will be received within 5-14 business days from the day the order is submitted.

How much does shipping cost?

The cost of shipping is calculated when you check out, based on your delivery address. We use USPS as our preferred shipping carrier for all domestic (US) standard deliveries because of their reliability and cost-effectiveness. Average standard shipping cost is about $4.99. Right now, we're offering FREE GROUND SHIPPING on all orders over $50 (not including sales tax) within the continental US and Canada.

Why isn't shipping free?

We charge for shipping (except for orders over $50) because we want to make your PRETTYPARTY products as affordable for you as possible.

Do you ship outside the United States?

We currently offer shipping to the United States, Canada, UK and Australia. Stay tuned, we are working on shipping to your country soon!

RETURNS AND EXCHANGES

What is your return or exchange policy?

We gladly accept returns and/or exchanges of products but ONLY if their packaging has NOT been opened or tampered with, ONLY if the products have not been worn or otherwise taken out of their package, and ONLY if we receive the returned or exchanged items within 30 days of receiving your order, accompanied by a valid Return Authorization Number (RA#). Unfortunately, due to hygiene and safety considerations, we are not able to accept products with opened or altered packages or that have been worn or removed from their packaging. If our policy does not permit you to return or exchange an item that you are not satisfied with, please contact us at support@prettyparty.com and we will do our best to respond to your issue.

What happens if I want to return a product and the return is permitted by PRETTYPARTY's return and exchange policy?

First, we validate your purchase in the form of an original receipt or through our database by way of an order confirmation with customer name, order number, order date and order amount. We may require identification of customers as well. Then, we issue a refund that is credited in the original form of payment (except that we only issue merchandise credits for gift receipt returns). Please note that all shipping and handling fees are non-refundable.

You are responsible for all return shipping costs and we recommend that you send your return with a tracking number as PRETTYPARTY will not be held responsible for lost returns.

PRETTYPARTY monitors all returns and exchanges to identify possible misuse of our policy. On very rare occasions and only due to a high rate of returns by a single customer in a short amount of time, we might flag an account to protect our policy for all of our customers.

What are the procedures for a return or exchange?

In order to return or exchange items, place return product(s) in a suitable shipping container, insert returned item(s) and original un-altered packaging. Include the original packing slip or invoice with this shipment for verification of purchase. Once content is securely sealed in its shipping container, address to the below address provide. We do not cover the cost of return postage or shipping.

If exchanging merchandise please contact us at the below number providing us with the item you are exchanging for by including Quantity Per Style, Style Description and Hair Extension Color(s). Please ship the return or exchange items with all the required content in suitable packaging to the following address:


PRETTYPARTY Returns Department
2337 Roscomare Road
#2-254
Los Angeles, CA 90077

We recommend you use a shipping service that provides a traceable tracking number for your records as we cannot give credit for items that do not arrive to our warehouse.

If you have additional questions regarding returns, please call us at 1-877-LVPRTTY (587-7889) between the hours of 9:00 AM-6:00 PM PST Monday through Friday or email us at support@prettyparty.com.

How and when will I receive my refund for a return?

We will process your refund within 7-10 business days of receipt and inspection of merchandise at our return center. All refunds will be credited or paid out in the original form of payment. Please note that all shipping and handling fees are non-refundable. A credit will appear on your next statement, depending on the issuing bank and billing cycle. During peak seasons please allow up to 15 business days for your return to process.

MISCELLANEOUS

What are promotional codes and how can I use one?

We occasionally offer exclusive promotional codes to customers who sign up for an account or through a marketing promotion. These premium offers provide limited time discounts on PRETTYPARTY shipping or merchandise.

To apply a code that you have received, proceed to checkout. Once you’re on the payment page, enter the code exactly as it appears in the "Using a Promo Code” field. Codes are case sensitive. Click apply to activate that code. If your discount qualifies, it will be displayed in your payment summary. If the product is excluded from the promotion or the code is expired, the code will not apply. Only one promo code per order will be applied.

Can I cancel or change my order?

We are unable to make changes to, or cancel, your order once it has been placed. However, you may return your product within 30 days of receipt, so long as it complies with our return and exchange policy. Occasionally, orders are canceled by our system if a product is unavailable or if we are unable to verify your payment information, ship to the address provided or detect that this is a duplicate order. We will promptly email you to provide notice of cancellation.

How can I contact you with other questions?

You can email us at support@prettyparty.com or call us at 1-877-LVPRTTY (587-7889) between the hours of 9:00 AM-6:00 PM PST Monday through Friday. You can also call us to place an order by phone at 1-866-389-6629.

HOW TO CHOOSE

How many different colors do the hair extensions come in?

PRETTYPARTY hair extensions come in 28 different colors. Unlike conventional extensions, which attach below your natural hair, our hair extensions attach on top of your hair, so you can choose a color to match your mood or your natural hair.

How do I pick the correct color?

Our hair extensions colors are multi-tonal, which means they should blend in naturally with your own hair when choosing a color in the same family. Go a shade lighter or darker as your natural hair varies from dark to light. Since our hair extensions were made for the top of your hair anything goes! On our website, we try our best to show our colors as accurately as possible but of course photos can sometimes not be perfectly accurate in reflecting an object’s color, especially when viewed in different light and on different computer screens. So, if you're still not sure, you can always email us a few high-resolution photos of yourself showing your hair and we will do our best in helping you choose the right color for you and your mood!

DO-IT-YOURSELF

How do I wear PRETTYPARTY hair extensions?

PRETTYPARTY hair extensions are completely do-it-yourself and can be applied in 30 seconds or less! You simply take the hair extension and secure through, directly over, or around the base of your pony or top knot and go! See our How-To Guide on our website or our How-To Video section on our website for step by step instructions.

What activities can I do with my PRETTYPARTY hair extension in place? Can I go to the gym, take yoga, shower, or swim with my PRETTYPARTY hair extension on?

take yoga, shower, or swim with my PRETTYPARTY hair extension on? Wear your hair extension with confidence to the gym, yoga class, dancing, or most other activities! PRETTYPARTY hair extensions are designed to be secure and low maintenance so that you can put them on and take them off quickly and easily. To make your hair extensions last, it’s better not to swim or shower with them. It’s easy to take your hair extension out and easily reapply

HAIR CARE

How do I care for my PRETTYPARTY hair extensions?

We recommend that you gently brush your PRETTYPARTY hair extensions before and after each use, starting at the ends and working your way up using your PRETTYPARTY Hair Brush.

Brush and Detangle your hair extension before washing. We suggest using a mild shampoo and conditioner (sulfate-free ones work best) to wash your hair extension. You don’t need to wash it as frequently as your own hair; just when you feel it needs it.

Immerse your hair extension in cool water. Let soak for a few minutes. Use fingers to gently clean and rinse in cool water until all shampoo is removed.

Refill sink with cool water and add a small amount of mild conditioner to hair extension. Use fingers to gently condition. DO NOT RINSE OUT CONDITIONER. Remove hair extension and gently comb through any tangles with your fingers. Blot dry in a towel and gently shake.

Let your hair extension air dry. DO NOT BRUSH OR STYLE YOUR HAIR EXTENSION WHEN IT’S WET; INSTEAD, WAIT UNTIL IT IS COMPLETELY DRY. ONCE DRY, STYLE AS DESIRED.

Even better, to freshen and clean your hair extension in mere seconds, purchase and use our PRETTYPARTY Revitalizing Towelettes.

Are PRETTYPARTY hair extensions heat friendly?

Yes, our hair extensions are made of heat friendly high quality fiber. High Quality Heat Friendly Fiber (RECOMMENDED HEAT FOR STYLING TOOLS 300° F)

Can I color my PRETTYPARTY hair extension if it doesn't match my own hair perfectly?

Our Hair Extensions are the highest quality fiber, so coloring is not recommended. PRETTYPARTY offers 28 beautiful colors to choose from depending on your mood. The possibilities are almost endless!

STYLEFLEX™ TECHNOLOGY

What is PRETTYPARTY's patented Styleflex™ Technology?

Our patented StyleFlex® is a system for attaching your hair extension to your natural hair without the use of tape, clips, glue, beads, weaves, or damage to your hair. Hair is wound around a flexible, bendable core, allowing you to attach the hair extension in seconds and also to bend it into various shapes to create your own style. PRETTYPARTY is using technology to change the hair game!

How are PRETTYPARTY hair extensions different from the same old hair extensions everyone sells?

Unlike conventional hair extensions that haven’t changed in the last thirty years, which attach using tape, glue, clips, beads or weaving, our hair extensions attach to your natural hair using our patented StyleFlex® technology. StyleFlex® saves you time, eliminates damage to your hair, and—because there are no unsightly clips, tape, or other devices—allows you to attach your hair extension to the top of your natural hair, rather than underneath it. This gives you more color options and also lets you create more different styles.

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